単位 FY2021 FY2020 FY2019 FY2018
 2Q1Q通期4Q3Q2Q1Q通期4Q3Q2Q1Q通期4Q3Q2Q1Q
年間購入者数9,890,7849,730,162 9,485,6699,139,7968,805,1558,662,560 8,273,6038,156,2568,226,3888,121,663 8,126,5248,073,6727,769,5467,392,126
アクティブ会員数8,507,9978,367,073 8,137,7297,773,9407,434,5297,223,753 6,839,6666,800,4356,749,0126,557,144 6,450,6866,156,8375,782,2275,458,643
ゲスト購入者数1,382,7871,363,089 1,347,9401,365,8561,370,6261,438,807 1,433,9371,355,8211,477,3761,564,519 1,675,8381,916,8351,987,3191,933,483
アクティブ会員
一人当たりの年間購入金額
42,34342,363 42,84543,80944,34145,128 46,51947,59347,50646,934 46,31546,00946,12046,870
アクティブ会員
一人当たりの年間購入点数
11.511.4 11.611.711.811.8 11.811.711.611.3 11.111.111.211.3
出荷件数11,816,66312,085,05345,606,94711,162,18611,960,22311,011,99011,472,54839,416,5019,757,34410,101,87510,347,9389,209,34435,868,2319,065,8169,512,0528,865,3308,425,033
出荷単価7,3467,5017,8327,9918,5167,3707,4098,2928,3048,9737,5298,3908,7749,4879,5817,7888,134
(前年同期比)%-0.3%1.2%-5.5%-3.8%-5.1%-2.1%-11.7%-5.5%-12.5%-6.3%-3.3%3.2%1.4%10.1%5.5%-5.8%-4.9%
商品単価3,2643,4903,7143,7484,3013,3813,4433,9463,9094,5013,5163,9034,2014,3794,7703,6603,959
(前年同期比)%-3.5%1.4%-5.9%-4.1%-4.5%-3.8%-11.8%-6.1%-10.7%-5.6%-3.9%-1.4%-0.5%4.1%-2.3%-1.1%-3.7%
デバイス別出荷比率                  
PC%7.6%8.0% 8.6%8.5%8.9%9.4% 10.0%10.3%10.6%11.7% 13.4%13.4%14.7%15.7%
スマートフォン%92.4%92.0% 91.4%91.5%91.1%90.6% 90.0%89.7%89.3%88.3% 86.6%86.6%85.3%84.2%
モバイル%0.0%0.0% 0.0%0.0%0.0%0.0% 0.0%0.0%0.0%0.0% 0.0%0.0%0.0%0.1%
ZOZOTOWN出店ショップ数1,5021,488 1,4681,4331,4041,348 1,3371,3451,3121,297 1,2451,2551,1831,139
買取ショップ2420 18655 5555 5555
受託ショップ1,4781,468 1,4501,4271,3991,343 1,3321,3401,3071,292 1,2401,2501,1781,134
取扱いブランド数ブランド8,4518,490 8,2278,1097,9537,989 7,6437,4627,3057,349 7,0567,1156,9576,820
BtoB事業支援サイト数サイト4849 53555451 50472825 2318129