単位 FY2020 FY2019 FY2018 FY2017
 通期4Q3Q2Q1Q通期4Q3Q2Q1Q通期4Q3Q2Q1Q通期4Q3Q2Q1Q
年間購入者数 9,485,6699,139,7968,805,1558,662,560 8,273,6038,156,2568,226,3888,121,663 8,126,5248,073,6727,769,5467,392,126 7,223,2277,205,7776,963,9866,734,740
アクティブ会員数 8,137,7297,773,9407,434,5297,223,753 6,839,6666,800,4356,749,0126,557,144 6,450,6866,156,8375,782,2275,458,643 5,112,8614,957,8614,591,0174,181,873
ゲスト購入者数 1,347,9401,365,8561,370,6261,438,807 1,433,9371,355,8211,477,3761,564,519 1,675,8381,916,8351,987,3191,933,483 2,110,3662,247,9162,372,9692,552,867
アクティブ会員
一人当たりの年間購入金額
 42,84543,80944,34145,128 46,51947,59347,50646,934 46,31546,00946,12046,870 47,66146,70746,81847,119
アクティブ会員
一人当たりの年間購入点数
 11.611.711.811.8 11.811.711.611.3 11.111.111.211.3 11.411.010.910.7
出荷件数45,606,94711,162,18611,960,22311,011,99011,472,54839,416,5019,757,34410,101,87510,347,9389,209,34435,868,2319,065,8169,512,0528,865,3308,425,03330,533,6028,293,7618,303,5957,148,6476,787,599
出荷単価7,8327,9918,5167,3707,4098,2928,3048,9737,5298,3908,7749,4879,5817,7888,1348,6498,6189,0848,2708,554
(前年同期比)%-5.5%-3.8%-5.1%-2.1%-11.7%-5.5%-12.5%-6.3%-3.3%3.2%1.4%10.1%5.5%-5.8%-4.9%-3.7%-3.9%-10.7%4.1%-1.4%
商品単価3,7143,7484,3013,3813,4433,9463,9094,5013,5163,9034,2014,3794,7703,6603,9594,2224,2064,8803,7024,110
(前年同期比)%-5.9%-4.1%-4.5%-3.8%-11.8%-6.1%-10.7%-5.6%-3.9%-1.4%-0.5%4.1%-2.3%-1.1%-3.7%-6.6%-6.2%-7.1%-4.0%-8.0%
デバイス別出荷比率                     
PC% 8.6%8.5%8.9%9.4% 10.0%10.3%10.6%11.7% 13.4%13.4%14.7%15.7% 16.7%17.8%19.5%20.5%
スマートフォン% 91.4%91.5%91.1%90.6% 90.0%89.7%89.3%88.3% 86.6%86.6%85.3%84.2% 83.2%82.1%80.4%79.4%
モバイル% 0.0%0.0%0.0%0.0% 0.0%0.0%0.0%0.0% 0.0%0.0%0.0%0.1% 0.1%0.1%0.1%0.1%
ZOZOTOWN出店ショップ数 1,4681,4331,4041,348 1,3371,3451,3121,297 1,2451,2551,1831,139 1,1111,0941,016987
買取ショップ 18655 5555 5555 6678
受託ショップ 1,4501,4271,3991,343 1,3321,3401,3071,292 1,2401,2501,1781,134 1,1051,0881,009979
取扱いブランド数ブランド 8,2278,1097,9537,989 7,6437,4627,3057,349 7,0567,1156,9576,820 6,4436,3466,0325,859
BtoB事業支援サイト数サイト 53555451 50472825 2318129 87720