単位 FY2021 FY2020 FY2019 FY2018
 通期4Q3Q2Q1Q通期4Q3Q2Q1Q通期4Q3Q2Q1Q通期4Q3Q2Q1Q
年間購入者数 10,418,33110,103,3519,890,7849,730,162 9,485,6699,139,7968,805,1558,662,560 8,273,6038,156,2568,226,3888,121,663 8,126,5248,073,6727,769,5467,392,126
アクティブ会員数 9,043,1948,711,8798,507,9978,367,073 8,137,7297,773,9407,434,5297,223,753 6,839,6666,800,4356,749,0126,557,144 6,450,6866,156,8375,782,2275,458,643
ゲスト購入者数 1,375,1371,391,4721,382,7871,363,089 1,347,9401,365,8561,370,6261,438,807 1,433,9371,355,8211,477,3761,564,519 1,675,8381,916,8351,987,3191,933,483
アクティブ会員
一人当たりの年間購入金額
 42,40342,54942,34342,363 42,84543,80944,34145,128 46,51947,59347,50646,934 46,31546,00946,12046,870
アクティブ会員
一人当たりの年間購入点数
 11.611.611.511.4 11.611.711.811.8 11.811.711.611.3 11.111.111.211.3
出荷件数49,752,02812,800,55013,049,76211,816,66312,085,05345,606,94711,162,18611,960,22311,011,99011,472,54839,416,5019,757,34410,101,87510,347,9389,209,34435,868,2319,065,8169,512,0528,865,3308,425,033
出荷単価7,8727,9748,5927,3467,5017,8327,9918,5167,3707,4098,2928,3048,9737,5298,3908,7749,4879,5817,7888,134
(前年同期比)%0.5%-0.2%0.9%-0.3%1.2%-5.5%-3.8%-5.1%-2.1%-11.7%-5.5%-12.5%-6.3%-3.3%3.2%1.4%10.1%5.5%-5.8%-4.9%
商品単価3,6713,7524,1673,2643,4903,7143,7484,3013,3813,4433,9463,9094,5013,5163,9034,2014,3794,7703,6603,959
(前年同期比)%-1.2%0.1%-3.1%-3.5%1.4%-5.9%-4.1%-4.5%-3.8%-11.8%-6.1%-10.7%-5.6%-3.9%-1.4%-0.5%4.1%-2.3%-1.1%-3.7%
デバイス別出荷比率                     
PC% 7.1%7.3%7.6%8.0% 8.6%8.5%8.9%9.4% 10.0%10.3%10.6%11.7% 13.4%13.4%14.7%15.7%
スマートフォン% 92.9%92.7%92.4%92.0% 91.4%91.5%91.1%90.6% 90.0%89.7%89.3%88.3% 86.6%86.6%85.3%84.2%
モバイル% 0.0%0.0%0.0%0.0% 0.0%0.0%0.0%0.0% 0.0%0.0%0.0%0.0% 0.0%0.0%0.0%0.1%
ZOZOTOWN出店ショップ数 1,5101,5161,5021,488 1,4681,4331,4041,348 1,3371,3451,3121,297 1,2451,2551,1831,139
買取ショップ 24242420 18655 5555 5555
受託ショップ 1,4861,4921,4781,468 1,4501,4271,3991,343 1,3321,3401,3071,292 1,2401,2501,1781,134
取扱いブランド数ブランド 8,4338,4818,4518,490 8,2278,1097,9537,989 7,6437,4627,3057,349 7,0567,1156,9576,820
BtoB事業支援サイト数サイト 42484849 53555451 50472825 2318129